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Safety-Care® Standards and Recommendations Regarding Coronavirus Disease

Updated August 11, 2020

In response to the COVID-19 epidemic in North America, QBS has made a series of temporary modifications to training standards, certification standards, and training schedule. Our goal is to provide flexibility, support, and safety for our Safety-Care users and those they serve in this extremely difficult time.

Important Links:

Safety-Care® Infection Control Precautions for Trainer Trainings

Safety-Care® Infection Control Precautions for Specialist Training

– Safety-Care® Infection Precautions for Physical Management

QBS Training

Training conducted by QBS was halted in March in response to emergency declarations in states and provinces across North America. As the emergency is lifted in each state and province, we will begin to again schedule trainings in those locations as it becomes possible to do so with appropriate precautions.


Any trainer or specialist who was within his or her certification period (12 months) plus grace period (an additional 3 months) on March 1st, 2020 has had his or her certification extended. This means that they continue to be certified and are authorized to use the parts of Safety-Care that they were certified in (and teach, if they are trainers).

That extended certification will continue until 6 months beyond the date on which the local state or provincial government declares conditions under which Safety-Care training can occur. There is no grace period beyond that deadline, so after those 6 months pass, a new initial training will be required. Once recertified, anyone whose certification was extended will go back to regular certification standards.

However, at no time may a Specialist or Trainer be certified beyond 24 months from their last certification training.

Note: By continuing to use Safety-Care skills (and teaching them, in the case of certified trainers) beyond the anniversary date, under the modified compliance and training standards, there is an increased risk of injury. QBS will not be responsible for injury occurring on account of the modification of standards. We strongly recommend that anyone past the usual 12-month certification period be recertified as soon as possible.

If a trainer or specialist was past his or her 12-month recertification date plus 3-month grace period prior to 3/1/2020, he or she was expired at the time the emergency occurred and will need to re-take an initial class.

If regulatory or legal standards applicable to the organization require a more frequent recertification cycle, then those standards supersede and take precedence over QBS standards.

Maintenance of Skills

It is expected that any trainer or specialist who is past 1 year from initial training or most recent recertification, and may potentially be called upon to make use of Safety-Care physical skills, receive additional practice and support to assist with maintaining critical Safety-Care skills. That can include small group in-person practice, review of Safety-Care videos, in-person demonstration of Safety-Care skills, or other relevant activities. QBS is providing additional resources that can be used to assist in this process.

Remote Training

Specialist initial or recertification training may be conducted by presenting the curriculum remotely. If so, training is conducted via live (not recorded) two way visual and audio connection between the trainer and each trainee throughout the training. Physical and verbal competencies are demonstrated, but not tested, during the online training. Following online training, teaching and practice of competencies is done in person in 1:1 or in small groups, as described, above.

You can demonstrate (but not test or certify) any of the skills. If you have someone available to be on camera to help you demonstrate, you can do that (they do not need to be trained in Safety-Care to help). Or you can show the video demonstrations available in Trainer Connect. Or you can skip competencies and show them in person later.

Modified In-Person Training

Follow local government guidelines on number of people congregating, etc. Training sites should be cleaned thoroughly prior to training, following recommendations from rom the United States Centers for Disease Control and Prevention (CDC), the United States Occupational Health and Safety Administration (OSHA), the government of Canada, and national, state, provincial, and local health authorities. Also follow the recommendations of your own agency medical personnel.

Trainees and trainers should be encouraged to wash hands or (if available) use hand sanitizer frequently, especially in between practice of physical procedures, roleplays, or other activities that involve physical contact.

Arrange training spaces so that trainees are able to maintain social distancing during the lecture parts of the class.

In-person specialist initial or recertification training may be conducted by presenting the curriculum to a standard size group, demonstrating some or all competencies but not requiring trainees to practice them. Separate trainees into groups of 2 or 3 and have them practice only with other members of their group, to limit the spread of infection. Teaching and practice may also be done 1 : 1 or in small groups after the class is over (on the same day or at a later time). In order for a trainee to be certified in a competency, the regular Safety-Care errorless teaching procedure is used (in person) and the usual standards for completion of each competency still apply. Role-Plays can also be done 1:1 or in small groups.

For more information about training precautions, please click here.

Safety-Care Modules

The same standards as above also apply to Safety-Care modules, except as noted below.

The lecture portions of the School Age Children module can be trained remotely. Unfortunately, the Advanced Skills module requires in person training. Agencies that are currently training High Severity 1 or 2 and have not updated to the Advanced Skills Module may continue to do so until further notice.

The first two sessions of Safety-Care for Families can be trained via live, two-way audiovisual connection, skipping competencies (which can be marked as restrictions or trained in person later).

Since trainer training in Safety-Care for Families is done online, there are no modifications to certification periods for trainers.


1. We have families who are unable to leave the house at this time. Are we able to offer any part of the training to them virtually? 

No part of standard Safety-Care may be trained to families. Certified trainers can get certified as Safety-Care for Families trainers. See the QBS website for schedule and information.

2. How should virtual training of specialists be documented?

Physical and verbal competencies may be demonstrated, but not tested during the online training. At the end of the virtual training, the specialists have been trained in the lecture portions of the curriculum.  Specialists are not trained or recertified in competencies until they have demonstrated them in person.

It’s OK to add these trainings to Trainer Connect. You can leave the training open and finalize them after you have completed the training in person. If you need to finalize the training for certification purposes, you can do that, documenting competencies as restrictions. You can remove restrictions through in person training at a later time (see p. 7 of the Compliance Standards). 

3. How long do we have from the first day of remote presentation to meeting with and checking people off for competency? 

At this time, there is no time limit between the first day and the last day of the training. Keep in mind that if there is an extended break between sessions, a review must be completed (Compliance Standards April 2019, p. 6).

4. What other resources does QBS have for families during this time? We are not trained in SCF.

QBS has many blog posts on our website that can be helpful to families. Our YouTube channel has many videos that families can watch. You do not need to be trained in Safety Care to read and view these resources. More content will be added to our blogs and the YouTube channel. QBS will announce updates to the blogs and our YouTube channel via social media. Please follow us on Facebook, Instagram, and Twitter to get these updates.

Blog posts can be found here: https://www.qbs.com/blog-news/

YouTube channel: https://www.youtube.com/channel/UCJgqmPrsXXIm72MFKV110pw

5. What other resources does QBS have for trainers and specialists during this time?

QBS has many blog posts on our website that can help trainers and specialists. Our YouTube channel has many videos that are great resources for trainers and specialists. You do not need to be trained in Safety Care to read and view these resources, so these can be shared with any staff member at your agency. More content will be added to our blogs and the YouTube channel. QBS will announce updates to the blogs and our YouTube channel via social media. Please follow us on Facebook, Instagram, and Twitter to get these updates.

Blogs can be found here: https://www.qbs.com/blog-news/

YouTube channel: https://www.youtube.com/channel/UCJgqmPrsXXIm72MFKV110pw

Additionally, QBS is offering weekly Safety Care Live online sessions for trainers. There is no limit on the number of attendees for a Safety Care Live session. There is a Trainer Refresher Workshop available to trainers. The Trainer Refresher Workshop has a maximum of five attendees per session and trainers can only register for one session. Information on the Safety Care Lives and the Trainer Refresher Workshop, including how to register has been sent to all trainers via email. 

QBS has also created Safety-Care Live for Specialists. Trainers are welcome to join these sessions, too. Each week a different topic will be presented. Three sessions (with the same information) will be offered so you can choose the day and time that works best for you. Please choose only one session. Information on the upcoming topics and how to register has been sent to trainers in an email. Trainers can forward the email for specialist specific Safety Care Live sessions to their specialists. 

For more information on Safety Care Live for Trainers or Specialists or the Trainer Refresher Workshop, please email Paige Hogg phogg@qbs.com or Maria Ferlick mferlick@qbs.com.

6. We started the training, but didn’t finish it, because of closure or stay at home orders.  What should we do?

In this case, it may be best to certify the staff with restrictions.  They will need to take the written test for the sections of the curriculum that were completed.  Enter the information into Trainer Connect.  Anything not completed would be a restriction.  Those restrictions can be lifted later. 


  1. Avatar
    harvey toews
    August 17, 2020 at 1:40 pm

    Are there trainer:trainee ratios for remote training – do we still need to maintain the 10:1 ratios?

    1. Avatar
      QBS, Inc.
      August 19, 2020 at 1:27 pm

      Yes, the trainer to trainee ratio of 10:1 still applies to remote trainings.

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